Software as a Service

Software as a Service or SaaS has become a widely accepted technology for delivering solutions. With cloud computing environments today these solutions are more often far more robust and stable than in house environments.

In broad terms, SaaS is the complete application suite housed in data centre fully maintained so you can get on with using the applications for what they are designed for, not concern yourself with the housing, maintenance & running expenses of the applications. All is that is required from the clients end is internet connectivity with an appropriate web browser. One common myth is that integrations are an issue, this is not the case, these offerings are capable of web-native Service Oriented Architecture (SOA) which facilitates integrations in days or weeks, not months or never. In addition through the platform an array of integrations are available as they are only done once and available through the whole platform for adaptation.

Planwell offers Software as a Service for IT Service Management Suites. This involves providing a full working solution which is housed, maintained, patched and administered. The problem of upfront cost, operations and administrative staffing of these systems is not required by the client, the systems are always up to date and in premium state.

Some of the more obvious advantages of these environments are;

  • No hardware outlay or maintenance
  • No supporting software infrastructure or maintenance to run the applications
  • No primary applications capital purchase costs or associated maintenance
  • No internal IT personnel required to run and maintain the infrastructure
  • No upgrade projects or lifecycle maintenance - always up to date
  • Ability to scale up or down easily
  • Ideal for operational expense models with no capital purchase requirements
  • Greatly reduced implementation projects and time to go live
  • No risk
  • Known fixed cost on an annuity basis

We offer this platform for the current IT Service Management disciplines;

  • Incident Management
  • Problem Management
  • Knowledge Management
  • Request Fulfillment
  • Change Management
  • Release and Deployment
  • Service Asset and Configuration Management
  • Service Level Management
  • Service Catalogue Management
  • Service Portfolio Management
  • Financial Management

Download and view the Total Cost of Ownership pdf document for an estimation of a typical mid market solution.

Please contact us to find out more about our Software as a Service offerings and how you can achieve best practice Business Service Management solutions for a simple monthly fee.