This diagram or "Frisbee", represents the ITSM Lifecycle and core methodology supported by solutions offered by Planwell, these solutions are chosen from industry leading vendors. The approach allows a standardised framework for engagements where all aspects are considered. The 5 step process consists of;

• Strategy - Where do you need to be?
• Design - The solutions or changes to get you there
• Transition - Implement these
• Operation - Run them in production
• Improvements - Continually align to the business

The process is an iterative cycle where each will pass in turn through the cycle under its specific criteria relevant to the cycle, the three passes represent;

• Review present state, vision, discovery & identification
• Solution Implementation
• Post implementation life cycle & benefits realisation

Strategy

Defining the organisations IT Management profile. We work with organisations to define IT strategy and risk profiles for service improvement. Planwell can assist your organisation in the definition of your IT Strategy. We can ensure your organisation is in a position to handle costs and risks associated with the delivery of your service portfolio and are structured to deliver those services for optimal effectiveness and efficiency. Planwell’s services include portfolio and catalogue definition & management, IT strategy definition, organisational development and strategic risk analysis. Read More

Design

Design the appropriate programme of work. Ensuring a design taking into account people, process and technology to achieve the strategic business outcome. Planwell recognises the importance of service design as such we offer an extensive range of services to assist you in the design and development of your IT services as well as your service management processes. We have the ability to convert your Strategy into a working portfolio of services and service assets, by addressing your people, process and technology needs. Read More 

Transition

Bringing into production new process and technology. IT systems management must be introduced systematically into an organisation in a structured way with proven methodology. Planwell has a wealth of experience in assisting our customer in developing best practice process and technology to enable seamless transition of services from design into on operational state. We have the ability to provide guidance on pragmatic solutions to managing the complexity of changes to services and service management processes. Read More

Operation

Efficiently operate & monitor systems and process for business as usual. Production systems need appropriate care and maintenance to ensure they themselves meet the needs of the business. Planwell’s portfolio of services encompasses the guidance on achieving improved effectiveness and efficiency in the delivery and ongoing operation of your catalogue of services. Planwell takes the time to understand your operational environment to design a solution which has the ability to address your specific people, process and technology needs. Read More

Continual Improvement

Consistent review to match changing business needs. Improvements can be subjective and must be driven with the business in mind to meet changing demands whilst managing costs to operate. Having the ability to support your organisation moving forward to ensure solutions implemented are maintained and improved in line with your organisations needs. Planwell offers a variety of structured services from Remote Application Management (RAMS) to ongoing process capability and maturity assessments, underpinned by a catalogue of certified training course covering both process, cultural and technical training, which can be tailored for your organisation. Read More