Support
The support of your solution investment plays a critical part in ensuring its continued success. At Planwell we view Support as an extension of your organisation’s IT group, and as such provide Support options designed to minimise business impact and maintain high service availability.
Planwell Support provides you with an extended team of global specialists via a single point of contact. We have dedicated Centres based in Australia, New Zealand and the Philippines which hold back-to back support agreements with the licensed software vendors we choose to partner with. Our Support specialists are fully vendor and ITIL certified.
Supported customers have 24/7 access to the Planwell Support Portal which is fully integrated across our Centres. It provides the ability to log and view the live status of your requests as well as a number of other useful services including on-demand reporting.
In addition to our standard Support offering Planwell also offers a selection of Managed Services
Contact your local Support Centre
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| Australia | New Zealand | Philippines |
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8:30-17:30 EST Mon-Fri Contact Phone: 1800 684 773
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8:30-17:30 Mon-Fri Contact Phone: +64 4915-1630
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8:30-17:30 Mon-Fri Contact Phone: +63 2750-3655
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